tag:blogger.com,1999:blog-23204407.post3332766935307349463..comments2023-06-28T14:55:02.879+01:00Comments on Kate Hardy: moles and holesKate Hardyhttp://www.blogger.com/profile/07367918727779245526noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-23204407.post-71839918757666675462010-05-12T10:46:11.656+01:002010-05-12T10:46:11.656+01:00Lacey - haven't seen the mole, just his activi...Lacey - haven't seen the mole, just his activities! I'd be interested to see one - am wondering if they're vole-sized or larger? (Wind in the Willows was my favourite book when I was tiny.)<br /><br />And thanks for the good luck wishes. Think I might need them!Kate Hardyhttps://www.blogger.com/profile/07367918727779245526noreply@blogger.comtag:blogger.com,1999:blog-23204407.post-32893090388778350862010-05-12T10:44:21.667+01:002010-05-12T10:44:21.667+01:00Rach - blimey! I didn't work on the claims sid...Rach - blimey! I didn't work on the claims side, in my ratrace days, though I had friends in claims who said people always used to bump up their claims to make a profit if they could. The point of insurance is to put you back in exactly the same position that you were in before the insured incident - not to make a profit or a loss. <br /><br />Insurance company not that helpful. I have to get written confirmation from the airline that my flight was delayed. (It wasn't. It was CANCELLED and I was rerouted. Sigh.) Given that said airline was easyJet, don't think my chances are very high!Kate Hardyhttps://www.blogger.com/profile/07367918727779245526noreply@blogger.comtag:blogger.com,1999:blog-23204407.post-85711816864967319342010-05-12T10:42:24.559+01:002010-05-12T10:42:24.559+01:00mpe - exactly. Word of mouth is the best form of a...mpe - exactly. Word of mouth is the best form of advertising and you can't buy it - you earn it by good service.<br /><br />Cresta haven't...Kate Hardyhttps://www.blogger.com/profile/07367918727779245526noreply@blogger.comtag:blogger.com,1999:blog-23204407.post-84016239471037377602010-05-12T06:01:53.521+01:002010-05-12T06:01:53.521+01:00I'm looking forward to hearing how you got on ...I'm looking forward to hearing how you got on with the moles. I have no idea having never seen a mole but if it wasn't your own lawn I'm sure it would be fascinating ;).<br /><br />Good luck with both pests!Lacey Devlinhttps://www.blogger.com/profile/05716109142743069204noreply@blogger.comtag:blogger.com,1999:blog-23204407.post-33738896005253166912010-05-11T11:53:11.557+01:002010-05-11T11:53:11.557+01:00You go for it, Kate.
It does seem to be a very ...You go for it, Kate. <br /><br />It does seem to be a very sad fact of life these days that you have to fight tooth and nail for absolutely everything, but don't back down!<br /><br />I temped for a travel insurance company many years ago and as part of the claims negotiator training it was drummed into us that 90% of all claims were fraudulent and THAT was how we were to regard claimants! Clearly, there can be no doubts in your case, Kate and I suspect that you are being fobbed off as a matter of policy in the first instance.<br /><br />It's disgusting that you are being treated like this. Threatening to go to the relevant ombudsman always seemed to get a claim sorted out fairly quickly as I recall though...<br /><br />Love,<br /><br />Rach.<br />XXXRachelnoreply@blogger.comtag:blogger.com,1999:blog-23204407.post-23310836347166857912010-05-11T10:40:47.323+01:002010-05-11T10:40:47.323+01:00What always puzzles me is why a company will spend...What always puzzles me is why a company will spend a fortune on advertising, but refuse to spend a pittance on making sure their actual customers are happy with the experience.<br /><br />It doesn't make sense to me, either morally or financially. Happy customers come back, and they also recommend the company to their friends. That's an effective form of advertising all by itself.<br /><br />mpeAnonymousnoreply@blogger.com